【日本語】【English】

【About Location Photo Plan】

Q. How many dresses can I wear?
A.

Basic plan offers one dress selected from a wedding dress, colored dress or kimono.
The type of dress differs depending on the plan.  Please refer to the page of “Photo Shoot Plan” for the details.

Q. Can I bring a dress I prepared?
A.

Yes, you can. 

However, we are not responsible for adjusting the size of the dress.
Moreover, you are required to send the dress one week prior to the day of photo shoot. The delivery address to send the dress will be informed in the process of previous arrangements.
Q. Can I wear a kimono and take photos while pregnant?
A.

Please let us know in advance if you are pregnant, so that we will arrange kimono dressing method for pregnant lady.

Q. Can we specify the locations of photo shoot?
A.

Yes, you can.  (The locations must be within Hakodate and south Hokkaido area.)
Please let us know the locations you desire when you make a reservation or consultation,

because some places may require the permission for photo shoot.

Q.

Can I bring my favorite item for photo shoot?

A.

Yes, you can.

We can take your photos with your memorable or favorite items according to your preferences.

Q. Can I select my favorite photo?
A.

You can select album (optional) or favorite photos from the photo data or data selected by a cameraman.

Q. Can you retouch photograph?
A. Photo data cannot be retouched.  DVD (of jpeg data) will be delivered.
Album (optional) can be retouched.  Please let us know if you wish.
Q. Can I bring my digital camera or cell phone to take photos?
A. Yes, you can.
Q. How will the plan carry out if it rains on the day of photo shoot?
A.

In the case that photographing outside is difficult, photo shoot may be postponed to the other day,

taken place indoor, changed to the version in rainy weather, or cancelled.

Q. Can I add optional services on the day of photo shoot?
A. Yes, you can add optional services on the day.  Just let us know.
Moreover, please remind that extra cost for optional services will be charged on that day.
Q. How long does it take to receive album or photo item?
A. Photo data will be delivered approximately two to four weeks after photo shoot.
Album (optional) will be delivered approximately one month after you select photos for album in the meeting.
Q. Is it OK to book for the plan, even though some years have pass since we got married?
A.

Yes, of course.
It can be a great memory of your wedding anniversary and other events.

Q. What should I do if I stain the dress?
A. We may demand compensation for stain or damage caused by a customer’s malicious behavior.
Q. How can I do if I cannot make time for an advance meeting?
A. Please come to the shop for wedding dress rentals on the previous day or early time on the day of the photo shoot.
It is greatly appreciated if you would let us know the details including your itinerary.
Q. Are beauty/nail treatment services available?
A.

Yes, they are available as optional services (at extra charge).

Please feel free to ask about details.

 

【About Payment & Cancellation】

Q. How shall we pay the fee?
When shall we pay the fee?
A.

【Conclusion of  Contract】

Contract shall be concluded at the time the payment of 50,000 yen application fee is paid.
Please pay the balance deducting 50,000 yen application fee from the total amount of products and services regarding photography no later than 1 month prior to the date of photographing.
Please pay the balance deducting 50,000 yen application fee from the total amount of products and services regarding wedding reception no later than 10 days prior to the date of wedding reception.

Payment Method】

Payment for products shall be made by credit card or bank transfer.

However, the product you purchased/applied on the day shall be paid by cash on site.

Q. Shall cancellation fee  be charged ?
A.

【Cancellation of Wedding Reception】

Following cancellation fee shall be charged for the cancellation
or postponement due to customer’s personal reasons.


-Cancellation made on contract date to 61 or more days prior to the date of intended wedding reception day:
 50,000 yen application fee

-Cancellation made 31-60 days prior to the date of intended wedding reception day:
50,000 yen application fee and additional 150,000 yen


-Cancellation made less than 30 days:
Cancellation fee shall be calculated based on the estimate of wedding reception and charged for the cancellation as follows.

-Cancellation made 10-30 days prior to the date of intended wedding reception day: 
50% of estimated amount deducting 50,000 yen application fee

-Cancellation made 1-9 days prior to the date of intended wedding reception day:
80% of estimated amount deducting 50,000 yen application fee

-Cancellation made on the reception day:
100% of estimated amount deducting 50,000 yen application fee


* Actual expenses for products and services that had been already arranged shall be charged regardless of the cancelling date.

Cancellation of Events Other than Wedding Reception

Following cancellation fee shall be incurred due to customer’s personal reasons.

Reference:
-    Cancellation made on contract date to 8 or more days prior to the date of event : 50,000 yen (Application fee)

-    Cancellation made 1-7 days prior to the date of event : 50%

-    Cancellation made on the day of event : 100%

Q.  Shall cancellation fee  be charged  when we can not take pictures because of the rain ?
A. Cancellation fee shall not be charged when we can not take pictures because of the rain.
If it is impossible to take photographs due to weather condition of the photographing day, the photographing may be postponed, taken indoor,
 changed to the version for rainy day or cancelled.